Description
• Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure resolution
• Assistance with the placement of orders, refunds, or exchanges
• Cooperation with the customer care manager to ascertain proper customer service is being delivered
• Answering incoming calls regarding service questions, product problems, billing issues, and general client concerns
• Regular update and maintenance of customer’s account using computer software programs
• The resolution, prioritizing, and researching customer issues in a timely and accurate fashion.
• Overseeing a team of junior customer service representatives who with supervision from the customer care representative help to bring solutions to customer problems
• Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
Skills and Qualifications
• HND or degree
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
Location: Tema
HOW TO APPLY BELOW:
All C.V. ‘s should be sent via:
besamanufacturingcompany@gmail.com (indicating the position as the subject of the e - mail)
Closing Date: 08 May, 2024
