Description
COMPANY: Trust Holdings Limited
JOB DESCRIPTION
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
Qualification Required & Experience
• HND or degree.
• 2 years work experience in customer service.
• Strong telephone etiquette.
• Familiarity with CRM tools.
• Excellent communication skills.
• Ability to manage multiple tasks at once.
• Ability to adapt to different personalities.
Location: Accra
How To Apply For The Job
All C.V. ‘s should be sent via:
trustholdings42@gmail.com indicating the position as the subject of the e - mail
IMPORTANT! DISCLAIMER NOTICE
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PLEASE BE AWARE THAT GHANATRENDS IS NOT AFFILIATED TO ANY EMPLOYER AND THUS ADVISE APPLICANTS DURING OR BEFORE THE HIRING PROCESS TO EXERCISE CAUTION NOT TO MAKE ANY PAYMENTS AIMED AT INFLUENCING THEIR CHANCES OF GETTING THE JOB OFFER. YOUR SAFETY AND FINANCIAL SECURITY ARE OUR TOP PRIORITIES.
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Closing Date: 03 May, 2024
