Ketu South residents are set to demonstrate against ECG over alleged overbilling on September 1, 2026, with electricity consumers demanding accurate meter readings, adjustments to disputed bills and faster action on faulty meters.
The planned demonstration in the Volta Region is being organised under the theme “Enough Is Enough! Stop the Over-Billing Now!” and is expected to begin at Denu Junction before moving to the Ketu South Municipal Assembly and the Electricity Company of Ghana (ECG) office in Denu.
The organisers say the protest follows what they describe as persistent problems involving estimated electricity bills, unexplained charges and delays in repairing or replacing faulty meters.
Ketu South residents accuse ECG of overbilling
The convener of the group, Edem Mensah Viglo, told the Ghana News Agency that some consumers had received what they considered excessive estimated bills despite the absence of actual meter readings.
He also cited delays in replacing or repairing defective meters and said residents had experienced difficulties getting complaints resolved by ECG.
According to the organisers, the concerns are not limited to isolated billing disagreements but reflect what they consider a wider problem with electricity billing practices in parts of the municipality.
Modern Ghana, also reporting on the planned protest, said residents are concerned about persistent overbilling, estimated bills and delays in resolving faulty-meter complaints.
Some residents report unusually high bills
The organisers have cited several examples to illustrate the seriousness of their concerns.
Viglo said some households had allegedly received electricity bills even after being disconnected for months. He further claimed that some homes with very few appliances had received bills ranging from GH¢2,000 to GH¢5,000, while some customers were allegedly billed close to GH¢20,000 within a few months.
These figures are claims by the protest organisers and have not been independently verified. They should therefore not be interpreted as evidence that ECG systematically issued such bills to all affected consumers.
The organisers want disputed bills to be reviewed and corrected where errors are established.
ECG overbilling complaints attract government attention
The planned demonstration comes as the government has already indicated that complaints about electricity billing in parts of the Volta Region require investigation.
Energy and Green Transition Minister Dr John Abdulai Jinapor has announced plans for an independent investigation into complaints involving alleged overbilling and faulty electricity meters in some communities, including Keta.
The investigation is expected to involve the Public Utilities Regulatory Commission (PURC) and the Energy Commission.
This development could provide an avenue for disputed billing complaints to be examined independently rather than being handled only through individual engagements between customers and ECG.
Residents want accurate meter readings
At the centre of the planned demonstration is a demand that electricity bills should be based on actual and accurate meter readings.
The organisers also want customers who have been wrongly billed to receive appropriate adjustments to their accounts.
Their position reflects a broader concern among electricity consumers that estimated billing can become problematic when actual consumption is not properly captured.
For consumers, an unexpectedly high bill can create serious financial pressure, particularly for households and small businesses operating on tight budgets.
Demonstration will take place on September 1
The protest is scheduled for Tuesday, September 1, 2026.
According to the organisers, participants will assemble at Denu Junction and proceed to the Ketu South Municipal Assembly before heading to the ECG office in Denu to present their grievances to officials.
The organisers say security agencies have been notified about the planned demonstration.
They have also called on residents and other electricity consumers to participate peacefully.
The stated objective is to draw attention to billing concerns and demand greater transparency and accountability in ECG’s handling of customer complaints.
ECG billing dispute has wider implications
The controversy highlights the importance of accurate electricity billing in Ghana’s utility sector.
For households, electricity bills are a regular component of monthly expenditure. For businesses, electricity costs can directly influence operating expenses and the prices of goods and services.
When customers believe their bills do not reflect their actual consumption, confidence in the billing system can be affected.
That makes mechanisms for meter maintenance, complaint resolution and billing corrections particularly important.
Government investigation could provide answers
The planned independent investigation by PURC and the Energy Commission could help establish whether the complaints are linked to faulty meters, estimation practices, billing-system problems or other issues.
It could also determine whether affected consumers are entitled to adjustments.
For now, however, the allegations remain allegations.
Neither the reported examples of extremely high bills nor the organisers’ broader claims should be treated as established findings until the relevant authorities complete their investigations.
What residents are demanding
The protesters’ demands centre on accurate billing and improved customer service.
They want ECG to ensure that electricity charges are based on reliable meter readings, correct disputed accounts where customers have been wrongly charged and address faulty meters without prolonged delays.
They are also calling for greater transparency in the way electricity bills are calculated and complaints handled.
The demonstration therefore goes beyond a disagreement over individual bills and raises broader questions about consumer confidence in Ghana’s electricity distribution system.
Key details at a glance
- Location: Ketu South Municipality, Volta Region.
- Demonstration date: September 1, 2026.
- Starting point: Denu Junction.
- Target: ECG office in Denu.
- Theme: “Enough Is Enough! Stop the Over-Billing Now!”
- Main complaints: Alleged overbilling, estimated bills and faulty meters.
- Organiser: Edem Mensah Viglo.
- Government response: Independent investigation planned by PURC and the Energy Commission.
FAQ
Why are Ketu South residents protesting against ECG?
The residents say they are protesting persistent alleged overbilling, estimated electricity bills, unexplained charges and delays in repairing or replacing faulty meters.
When will the Ketu South ECG demonstration take place?
The planned demonstration is scheduled for Tuesday, September 1, 2026, beginning at Denu Junction before proceeding to the Ketu South Municipal Assembly and ECG office in Denu.
Is the government investigating ECG overbilling complaints?
Yes. Energy Minister Dr John Abdulai Jinapor has announced plans for an independent investigation into complaints of alleged overbilling and faulty meters in parts of the Volta Region, with PURC and the Energy Commission expected to conduct the investigation.
The planned Ketu South demonstration against ECG overbilling puts electricity billing and consumer protection back in the national spotlight. With an independent investigation also being planned, residents and other consumers will be watching closely for concrete answers on disputed bills, faulty meters and how complaints are handled.
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Other news reports: MyJoyOnline report on the Ketu South protest
