The Electricity Company of Ghana Limited (ECG) has declared a significant change in its service delivery, effective February 1, 2024.
From this date onwards, services such as new connections, separate meter requests, and additional load applications will exclusively transition to the ECG Mobile App.
This move aligns with ECG’s digital transformational agenda and its commitment to providing customers with enhanced and streamlined services. By migrating these applications to the mobile platform, ECG aims to offer customers a more efficient and hassle-free experience.
In a notice issued by ECG, the company emphasized the importance of accurate and active contact details during the application process. All communication regarding applications will be conducted through the contact telephone numbers provided by customers. Therefore, it is imperative for customers to furnish precise information when applying for services.
PUBLIC NOTICE: ECG ANNOUNCES SHIFTING SERVICES TO MOBILE APP
Electricity Company of Ghana’s (ECG) Statement
This transition marks a pivotal moment in ECG’s journey towards digitization and improved customer service. Customers are encouraged to download the ECG Mobile App and familiarize themselves with the online application process to ensure a smooth transition and seamless experience.
As ECG embraces digital innovation, it remains committed to delivering reliable electricity services while embracing technological advancements to meet the evolving needs of its customers.
